You walk into the call center of a large transportation fleet. There are four teams separated by cubicle walls.
Each group has a different “dashboard” on a tv screen. Each group is using different applications. Applications from one of their major OEMs or service providers. Communication across groups and sharing of data is manual — by phone, email and shared files.
These IIoT data access problems impact almost every industry.
Many have equated control of data to control of the customer and thus success.
Systems and information became cloistered. Anyone viewed as a competitive threat had access restricted.
“In a world of mounting pressure, there’s a natural human instinct to stick to what you know. Don’t go out of your comfort zone because things are really scary out there. And so there’s a tendency to just hold on and just squeeze harder on what you’re currently doing.”
Change is hard for any organization. Information sharing seems to be one of the hardest.
So companies (departments and individuals) want to proclaim ownership to all data. Some believe sharing information means it is free. So, each group tries to wrestle control over information. They proclaim to be the system of record. Applications remain siloed.
Phone calls, emails, and manual data entry continue to be the de facto standard.open digital ecosystem
Closed Ecosystems Limit IIoT Value
IIoT project failures are rampant. For many, failures are a direct result of poor information sharing and inefficient collaboration.
Frustration builds with customer and partners. Leading to cost increases, limited adoption, and reduced potential ROI. The promise of IIoT requires frictionless (but secure) ecosystem access to information.