Custom Industrial Monitor, Touchscreen Display

Beyond Safety: Navigating the Complexities of Purchasing C1D2 Certified Computers

In an earlier blog post, The Essential Guide to Choosing Class 1 Division 2 Certified Computers, we address the essential factors to consider when procuring Class 1 Division 2 (C1D2) certified computers. However, that’s not all:

Safety and reliability are the chief concerns in industrial automation, which makes selecting the right vendor for Class 1 Division 2 (C1D2) certified computers and displays critical. Considering safety and reliability as key factors in your purchasing process, let’s explore additional aspects to evaluate when acquiring C1D2-certified equipment.

1. Long-Term Partnerships:

You demand reliability from your systems. You should also demand it from your vendors. Operating in hazardous environments, seek vendors who can serve as long-term partners rather than just suppliers. Look for vendors who commit to ongoing support, updates, and product evolution to meet future needs. A vendor that invests in building long-term customer relationships is more likely to understand your unique requirements and provide tailored solutions. For example, a manufacturing plant may choose a vendor known for its proactive approach to customer support, ensuring minimal downtime and maximum operational efficiency.

Important questions to ask a vendor:

  • Can you describe your approach to ongoing support, updates, and product evolution to ensure that our systems remain reliable and up-to-date in the future?
  • How do you ensure that your products and services will evolve to meet our future needs, especially as our operations expand or technology advances?
  • How many service representatives are on your team?
  • How long has your company been in business?

2.  Risk Management

Prioritizing risk management is crucial when selecting a vendor for C1D2-certified equipment. Seek vendors who understand the high risks associated with equipment failure and supply chain disruptions. Look for vendors with a proven track record of reliability and uptime; any failure can lead to significant downtime costs. For instance, an oil refinery may opt for a vendor renowned for its robust testing processes and stringent quality control measures, minimizing the risk of equipment failure and ensuring uninterrupted operation of critical processes.

Important questions to ask a vendor:

  • What is your track record for reliability and uptime, and how do you ensure that your equipment minimizes the risk of failure in critical operations?
  • Can you describe your testing processes and quality control measures to ensure the robustness and reliability of your C1D2-certified equipment?
  • How do you ensure that your equipment minimizes the risk of failure in critical operations? What redundancies do you provide?
  • How have you handled past system failures?

3.  Total Cost of Ownership (TCO)

While initial purchase cost is a consideration, evaluating the total cost of ownership (TCO) when selecting a vendor for C1D2 equipment is important. Consider factors such as maintenance, support, and potential downtime costs to assess the long-term value of the investment. Choose vendors who offer solutions that deliver long-term value and reliability, even if they come at a slightly higher upfront cost. For example, a power generation facility may prioritize a vendor known for its durable and dependable products, ultimately reducing TCO and maximizing ROI over the equipment’s lifespan.

Important questions to ask a vendor:

  • How do your solutions deliver long-term value and reliability, and how do they compare to lower upfront cost options in terms of TCO over the equipment’s lifespan?
  • What is the long-term value offered by your equipment?
  • How has that value been calculated? Does it include accounting for how much system outages may cost the company?
  • How do your products and services minimize the risk of downtime, and what measures are in place to reduce the financial impact of any potential downtime?
  • Can you provide case studies or testimonials regarding long-term cost savings?

4. Procurement Processes

The procurement process for C1D2 equipment often involves multiple stakeholders from various departments. Look for vendors who understand the complexities of industrial procurement and can streamline the decision-making process. Choose vendors who provide comprehensive support throughout the procurement journey, from initial evaluation to post-sale support and maintenance. For instance, a chemical manufacturing plant may seek a vendor capable of facilitating collaboration among engineering, operations, safety, and procurement departments, ensuring alignment with organizational objectives and smooth integration of C1D2 equipment into existing systems.

Important questions to ask a vendor:

  • What kind of support do you offer throughout the procurement journey, from initial evaluation to post-sale support and maintenance?
  • Can you provide a reference list with contact information?
  • What are your SLAs for RMAs and replacement parts?
  • How do you facilitate collaboration among different departments, such as engineering, operations, safety, and procurement, to ensure alignment with our organizational objectives and smooth integration of C1D2 equipment?

Selecting the right vendor for C1D2-certified computers and displays requires careful consideration of long-term partnerships, risk management capabilities, total cost of ownership, and procurement processes. By prioritizing these key factors, industrial customers can ensure the seamless integration of C1D2 equipment into their operations and mitigate risks associated with hazardous environments.

At Comark Corp., we understand the unique demands of industrial customers needing C1D2 equipment and are committed to providing tailored solutions that meet their requirements. Contact us today to learn more about our comprehensive range of C1D2-certified products and how we can support your procurement needs.

Contact Us