Return Material Authorization (RMA) Request Form

To return material to Comark for any reason, we require that you have a RETURN MATERIAL AUTHORIZATION (RMA) number. To request an RMA number, please complete the RMA Request Form below and click the “Send” button. If applicable, please provide as much detail as possible regarding the problem or issue you are experiencing. Once we receive the completed form, our team will evaluate your request and respond within one business day. The RMA number and instructions for returning the product will be emailed to you.
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Billing Information

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Click here if shipping address is the same as the billing address.

Shipping Information

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Please click “Choose Files” below if you would like to provide pictures or additional documents to support your RMA request.

Return Procedures

Complete the RMA Form and submit it by clicking the Send button. Once we receive the completed form, an RMA number will be issued. The RMA and instructions on returning the product will be emailed to you. If you have additional questions, please feel free to contact us at customerservice@comarkcorp.com or 508-359-8161.

  • All materials being returned to Comark must be shipped Prepaid, securely packaged, and include a purchase order to process non-warranty repairs. Collect or COD
    shipments could be refused unless previously authorized by Comark.
  • Please reference the RMA number on your paperwork and mark it clearly on the shipping label.
  • A repair fee will apply for any product that is returned damaged due to improper packaging during shipment or from misuse.
  • A Minimum billing of $500 will apply for all evaluations or non-warranty repairs. This fee will apply if the repair quote is declined, the product is
    unrepairable, or no fault found (product returned as defective and found to be in good working order).
  • In-warranty repairs with no fault found could be subject to the evaluation fee.
  • Ensure that you have a good backup of any programming the unit requires, as it could be lost in the repair process.
  • RMAs not received at Comark within 90 days of being issued will be closed and a new RMA form will need to be submitted.

Policies:

  • Comark will offer repair services on products that are less than 7 years from the original ship date only. Products that are fall outside of the 7 year window will need to be replaced by purchasing a new product.
  • All items must meet the conditions of the Return Procedures and arrive in good condition.
  • The customer is responsible for paying all inbound freight charges for both in-warranty, out of warranty repairs, and replacements.
  • Comark is not responsible for any damages that occur during shipment due to improper packaging by the customer or improper handling by the return carrier. It is recommended that all shipments be insured.
  • If product arrives at the destination damaged due to improper handling, it is the customer's responsibility to initiate a claim with the responsible carrier. Please notify Comark immediately and we will assist the customer in making their claim, providing shipment details as needed.
  • For RMA shipments to Comark that arrive damaged, Comark will contact the customer immediately. The customer will be responsible for initiating a claim with their carrier and arranging for inspection. Comark will provide assistance with processing the claim.
  • All items being returned for credit/refund must be returned within 30 days of shipment in the original packaging and must be accompanied by the original contents (i.e. cables, software – must be unopened, and manuals, etc.). A 30% restocking fee will be applied for any returns for credit. Missing or damaged contents/components will be deducted from the credit.
  • The product warranty is valid from the original date of shipment through the limited time offered by Comark. Warranty exclusions: product misuse, removal of Comark ID labels, modification, improperly maintained, and natural disasters.
  • Comark is not liable for special, incidental, or consequential damages, including lost profits, down time, goodwill, damage to or replacement of equipment and property.
  • Out of Warranty Repairs will be returned to the customer freight collect or prepaid and added to the invoice, with method of shipment specified by the customer upon repair quote approval.
  • All warranty repairs will be shipped back to the customer via Ground Freight, no charge, appropriate for the size and weight of the product. Expedited Shipping requests will be billed to the customer's freight account.
  • New products that have failed due to workmanship or defects in materials within 30 days of receipt will be deemed as “Out of Box Failures”. Comark will be responsible for the inbound and outbound shipping costs for “Out of Box Failures”. The target repair lead time for “Out of Box Failures” is 5 business days.

These commodities, technology, or software shall be exported from the United States in accordance with the Export Administration regulations. Diversion contrary to U.S. Law is prohibited.

Warranty:

Our Comark Product Warranty specifications are available online at https://comarkcorp.com/warranty/

Return Procedures

To return material to Comark for any reason, we require that you have a RETURN MATERIAL AUTHORIZATION (RMA) number. To request an RMA number, please complete the RMA Request Form and click the “Send” button. If applicable, please provide as much detail as possible regarding the problem or issue you are experiencing. Once we receive the completed form, our team will evaluate your request and respond within one business day. The RMA number and instructions for returning the product will be emailed to you. Please follow the safety and shipping directions given below. If you have additional questions, please feel free to contact us at RMAmobility@comarkcorp.com or 508-381-2508.

  • Ensure that you have a complete backup of all the software and data loaded on the unit, as it could be lost in the repair process.
  • Once you receive instructions, please mail the unit back to Comark.
  • Please reference the RMA number on your paperwork and mark it clearly on the shipping label or box.
  • If power related, please send in the battery and power supply used with the unit.
  • All materials being returned to Comark must be shipped Prepaid and securely packaged. Collect or COD shipments could be refused unless previously authorized by Comark.
  • A repair fee will apply for any product that is returned damaged due to improper packaging during shipment or repairs not covered by warranty or no fault extended warranties.

Policies

  • Comark will offer repair services on products that are less than 7 years from the original ship date. Products that are older than 7 years need to be replaced by purchasing a new product. Please contact your Sales representative for further information.
  • Comark will not offer repair services for products that are end of life, at the discretion of Comark, unless they have a remaining service warranty. End of life products include but are not limited to: DLI7200, DLI8200, DLI8300, DLI8400, DLI8800, DLI9000, and any related accessories.
  • Comark does not repair items whose repair cost is greater than the cost of a new unit. These items include, but are not limited to: keyboards, DLI8/10-1BAY battery chargers, RI200 Ring Scanners, surge suppressors, and consumable items such as external batteries and cables. If the aforementioned parts are under warranty, please move forward with the RMA process and Comark will repair or send you a replacement. For these parts that are not under warranty, please be sure to contact your Comark Sales representative, or customerservice@comarkcorp.com, to request a quote for a replacement.
  • A minimum fee of $500 will apply for all evaluations not covered by warranty or extended no fault warranties. This fee will apply if the repair quote is declined, the product is unrepairable, or no fault found (product returned as defective and found to be in good working order).
  • The product warranty is valid from the original date of shipment through the warranty period offered by Comark.
  • If the device is under warranty, but the warranty was voided for any reason, the customer will be responsible to pay for repair parts and the $500 fee.
  • In-warranty repairs with no fault found are subject to the evaluation fee.
  • The customer is responsible for paying all inbound freight charges for both in-warranty, out of warranty repairs, and replacements.
  • Comark is not responsible for any damages that occur during shipment due to improper packaging by the customer or improper handling by the return carrier. It is recommended that all shipments be insured.
  • If product arrives at the destination damaged due to improper handling, it is the customer's responsibility to initiate a claim with the responsible carrier. Please notify Comark immediately and we will assist the customer in making their claim, providing shipment details as needed.
  • For RMA shipments to Comark that arrive damaged, Comark will contact the customer immediately. The customer will be responsible for initiating a claim with their carrier and arranging for inspection. Comark will provide assistance with processing the claim.
  • All items being returned for credit/refund must be returned within 30 days of shipment in the original packaging and must be accompanied by the original contents (i.e. cables, software – must be unopened, and manuals, etc.). A 30% restocking fee will be applied for any returns for credit. Missing or damaged contents/components will be deducted from the credit.
  • If eligible for replacement, please note that replacement product will not be issued until Comark receives original product.
  • Comark is not liable for special, incidental, or consequential damages, including lost profits, down time, goodwill, damage to or replacement of equipment and property.
  • It is your responsibility to back up the contents of your hard drive before services are performed. The contents of your hard drive may be lost and/or reformatted during service and Comark will not be held liable for any damage to or loss of any programs, data, or other information store on or in any product serviced by Comark. The contents of your hard drive may be altered, deleted, and/or modified, and may be returned to you configured to the original factory configuration.
  • Out of Warranty Repairs will be returned to the customer freight collect or prepaid and added to the invoice, with method of shipment specified by the customer upon repair quote approval.
  • All warranty repairs will be shipped back to the customer via Ground Freight, no charge, appropriate for the size and weight of the product. Expedited Shipping requests will be billed to the customer's freight account.
  • Our turnaround target is 2 weeks, or 10 working days, for all repairs. This time may be longer depending on the current volume of repairs or availability of repair parts.
  • Note that repairs are processed on a “first in first out” method. We strive to return all repairs as quickly as possible in order to keep our customers’ down time to a minimum. In an effort to keep your unit’s repair time to a minimum, we ask that you promptly reply to any applicable quotes that are issued for your repair. Repair quotes that receive no response will be considered void after 90 days and any product associated with that quote will be disposed of on day 91 at the discretion of Comark. We thank you in advance for your cooperation.
  • RMAs not received within 90 days will expire and are deleted from the Comark database. A new RMA request form will need to be submitted to receive a new RMA number.
  • New products that have failed due to workmanship or defects in materials within 30 days of receipt will be deemed as “Out of Box Failures”. Comark will be responsible for the inbound and outbound shipping costs for “Out of Box Failures”. The target repair lead time for “Out of Box Failures” is 5 business days.

These commodities, technology, or software shall be exported from the United States in accordance with the Export Administration regulations. Diversion contrary to U.S. Law is prohibited.

Warranty:

Our Comark Product Warranty specifications are available online at https://www.comarkcorp.com/warranty/