Drivers & Downloads

Identify your product to get the latest available updates

ePC-Lite Series
Documents and Drivers
Part Number Revision Type Download Link
854A0922 A Documents and Drivers Download
Operating System
Part Number Revision Type Download Link
855A0204 A Windows 7 64-bit Download
855A0205 A Windows 7 32-bit Download
ePCII Series
Operating System
Part Number Revision Type Download Link
57-17353-001 A Windows 7 32-bit Download
57-17353-003 A Windows 10 32-bit Download
57-17353-004 A Windows 10 64-bit Download
57-17353-005 A Windows 7 64-bit Download
iPC Fanless Series
Documents and Drivers
Part Number Revision Type Download Link
854A0917 D Documents and Drivers Download
57-17268-001 A Documents and Drivers Download
Operating System
Part Number Revision Type Download Link
855A0184 C Windows 7 64-bit Download
855A0183 C Windows 7 32-bit Download
iPC 6th Gen
Operating System
Part Number Revision Type Download Link
57-17268-806 A Windows 7 32-bit Download
57-17268-809 A Windows 7 64-bit Download
57-17268-832 A Windows 10 32-bit Download
57-17268-833 A Windows 10 64-bit Download
IPC 3rd Gen (Original)
Operating System
Part Number Revision Type Download Link
57-06305-300 A Windows 10 32-bit Download
57-06305-301 A Windows 10 64-bit Download
855A0158 B Windows 7 32-bit Download
855A0159 B Windows 7 64-bit Download
iPP Series
Documents and Drivers
Part Number Revision Type Download Link
854A0920 B Documents and Drivers Download
Operating System
Part Number Revision Type Download Link
855A0194 A Windows 7 32-bit Download
855A0195 A Windows 7 64-bit Download
57-17397-001 B Windows 10 64-bit Download
57-17397-002 B Windows 10 32-bit Download
M-Series
Documents and Drivers
Part Number Revision Type Download Link
854A0900 N TS Driver Download
nPC3 6th Gen
Documents and Drivers
Part Number Revision Type Download Link
57-17268-001 A Documents and Drivers Download
Operating System
Part Number Revision Type Download Link
57-17268-806 A Windows 7 32-bit Download
57-17268-809 A Windows 7 64-bit Download
57-17268-832 A Windows 10 32-bit Download
57-17268-833 A Windows 10 64-bit Download
nPC3 3rd Gen (Original)
Documents and Drivers
Part Number Revision Type Download Link
854A0915 E Documents and Drivers Download
Operating System
Part Number Revision Type Download Link
57-06305-300 A Windows 10 32-bit Download
57-06305-301 A Windows 10 64-bit Download
855A0158 B Windows 7 32-bit Download
855A0159 B Windows 7 64-bit Download
nPC10 Series
Documents and Drivers
Part Number Revision Type Download Link
854A0922 A Documents and Drivers Download
Operating System
Part Number Revision Type Download Link
855A0204 A Windows 7 64-bit Download
855A0205 A Windows 7 32-bit Download
nPC20 Series
Documents and Drivers
Part Number Revision Type Download Link
854A0921 A Documents and Drivers Download
Operating System
Part Number Revision Type Download Link
57-06305-201 A Windows 10 64-bit Download
57-06305-200 A Windows 10 32-bit Download
855A0198 B Windows 7 32-bit Download
855A0199 B Windows 7 64-bit Download
nPC400 Series
Documents and Drivers
Part Number Revision Type Download Link
854A0920 B Documents and Drivers Download
Operating System
Part Number Revision Type Download Link
57-17397-001 B Windows 10 64-bit Download
57-17397-002 B Windows 10 32-bit Download
855A0192 B Windows 7 64-bit Download
855A0193 B Windows 7 32-bit Download

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Comark Product Warranty Specifications

A. The Comark Standard Manufacturer’s Warranty is applicable to all products for one (1) year, unless otherwise noted.

B. Comark warrants its products to be free from defects in materials and workmanship for the warranty period from the original ship date. Comark will repair such product or part thereof which, if upon inspection by Comark, is found to be defective in materials or workmanship. Any replacement product (in whole or in part) resulting from the repair is at the sole discretion of  Comark. Any component that is replaced under warranty is covered for the remaining warranty period from the date of original purchase, and not from the date of replacement.

C. Excluded from warranty coverage are the following:

  • Damage to product as a result of intentional or unintentional misuse and/or abuse.
  • Damage to product as a result of connection to improper power sources.
  • Product with modifications or repairs made to product by non-Comark authorized personnel.
  • Product with missing, defaced, modified or altered Serial number Label and/or Warranty Label.
  • Damage incurred as the result of a vehicular accident.
  • Damage caused by operation/storage of product outside its stated environmental specifications, as found in the Comark Product Manual or on the Comark product specification sheet, obtainable from Comark. This includes, but is not limited to, damage to Batteries, AC Adapters and DC Vehicle Adapters through excessive heat or exposure to water.
  • All consumable items such as; Styluses, Tethers,Power Cords, Screen Protector Films, Logo Badges, Labels, Cleaning Cloths, Carry Cases, Manuals, Cables, Straps, Belts, Holsters, Rubber Boots and any other consumable accessories not listed above. Missing items such as Batteries, Doors, Port Covers or any consumable item listed above.
  • Damage due to improper packaging, handling or shipment of product by the licensee and/or their agents.
  • Any costs incurred in shipping the product to the Comark facility for repair or replacement.
  • Any cosmetic damage not affecting the operation of the product.
  • Damage that is attributable to by act of war(declared or otherwise), terrorism, or natural disaster.
  • Battery failure caused by improper use or maintenance of batteries.

D. Battery Warranty:

  • Batteries supplied with the product are covered under warranty for one (1) year from date of purchase, or charge/discharge cycles, whichever comes first. Any Batteries that are replaced under warranty are covered for the remaining standard warranty period from the date of original purchase of the product and not from the date of the battery replacement.
  • Batteries, when purchased separately as spares, are covered under warranty for one (1) year from the date of purchase. Any Batteries that are replaced under warranty are covered for the remaining warranty period from the date of original battery purchase, and not from the date of battery replacement.

COMARK DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR USE, EXCEPT AS EXPRESSLY SET FORTH HEREIN. THE SOLE OBLIGATION OF COMARK UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE THE COVERED PRODUCT, IN ACCORDANCE WITH THE TERMS SET FORTH HEREIN. COMARK EXPRESSLY DISCLAIMS ANY LOST
PROFITS, GENERAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE USE OR INABILITY TO USE ANY COMARK PRODUCT. ANY WARRANTIES WHICH ARE IMPLIED AND WHICH CANNOT BE DISCLAIMED SHALL BE LIMITED IN DURATION TO A TERM OF ONE YEAR FROM THE ORIGINAL SHIP DATE.

Comark reserves the right to modify or discontinue, without prior notice, any Comark product model or version. Either party may terminate this agreement by 30 day written notice.

Mobility Extended Service Plan

Offered in a 1, 2, or 3 year plan, our optional Mobility Extended Service Plan allows you to purchase the extended coverage best suited to your needs and budget at the time of purchase for products that fall under the COMARK Mobility Solutions product line. Our customers take great comfort in the knowledge that their investments in COMARK products are backed by our commitment to excellence, our promise of satisfaction, and our exclusive Mobility Extended Service Plan.

COMARK’s Mobility Extended Service Plan provides customers with the option to extend the COMARK Standard Manufacturer’s Warranty coverage (against defect in materials or workmanship) to include damage caused by regular usage or accidental breakage of your COMARK Mobility Solutions product. Products covered by the Mobility Extended Service Plan will be repaired or replaced free of charge as defined.

A. Mobility Extended Service Plan coverage includes normal wear and tear, cracked plastics, broken screens, keypads, wireless network adapters, FLASH-based solid-state data storage devices, connectors/ports, and other components damaged through regular usage or accidental breakage.

B. Mobility Extended Service Plan coverage extends to one incident of CPU or LCD and Touchscreen replacement, per unit, per contractual year.

C. Mobility Extended Service Plan must be purchased within 30 days of the original product purchase. Mobility Extended Service Plans are available for 1, 2, or 3 year periods of coverage and may not be combined or renewed.

D. COMARK reserves the right to replace any product that has been discontinued from its product line with a replacement product of comparable value and function while supplies last, or issue a prorated refund of the Mobility Extended Service Plan coverage.

E. Any replacement product (in whole or in part) is at the sole discretion of COMARK.

F. The Mobility Extended Service Plan expiration date of the entire product does not change if an individual component is replaced or repaired. The remaining Service Plan period is still in effect.

G. COMARK will cover all freight charges (Ground domestic US only), for the return of all products covered under the Mobility Extended Service Plan. Any costs incurred in shipping the products to COMARK are excluded from the Mobility Extended Service Plan coverage.

H. At the discretion of COMARK, the following are excluded from Mobility Extended Service Plan coverage:
• Any cosmetic damage not affecting the operation of the product.
• Any damages through intentional acts or misuse.
• Any damages due to connection to improper power sources.
• Any damages as the result of a vehicular accident.
• Any damages by operation or storage of product outside its stated environmental specifications.
• Any damages attributable to an act of war (declared or otherwise), terrorism, or natural disaster.
• Products that are modified or repaired by non-COMARK authorized personnel.
• Products with a serial number label that is missing, defaced, modified or altered in any manner.
• Products with a warranty label that has been removed, defaced, modified or altered in any manner.
• Warranty label must remain intact for Mobility Extended Service Plan contract to be deemed valid. Removal of this label is considered to be a breach of contract for that specific product and will no longer be covered by the provisions in this agreement.
• All consumable items; such as batteries, ac adapters, power cords, screen protection films, logo badges, labels, cleaning cloths, carry cases, cables, straps, belts, holsters, styluses, tethers, and harnesses and any other options and accessories not listed above.
• Missing doors or port covers.
• Any damages due to improper packaging, handling or shipment of product by the licensee and / or their agents.

COMARK disclaims any optional extended service plans, express or implied, whether of merchantability of fitness for a particular use, except as expressly set forth herein. The sole obligation of COMARK under this limited optional Mobility Extended Service Plan for COMARK Mobility Solutions shall be to repair or replace the covered product, in accordance with the terms set forth herein. COMARK expressly disclaims any lost profits, general, special, indirect or consequential damages which may result from breach of any Mobility Extended Service Plan, or arising out of the use or inability to use any COMARK product.

Return Material Authorization Procedures & Policies

Procedures & Policies

To return material to COMARK for any reason, an RMA number is required. To request an RMA number, complete the RMA Request Form and click the "Send" button. Please provide as much detail as possible regarding your reason for returning material to COMARK. Once received, our team will evaluate your RMA Request and advise the outcome within one business day. If accepted, an RMA number and instructions on returning the product will be emailed to you.

If you would like to check the warranty status of your device or you have any additional questions, please contact us at rmaadmin@COMARKcorp.com or 508-359-8161.

Safety & Shipping:

  • Prior to return backup all information on the unit and remove any confidential, proprietary, or personal information. All drives must be wiped clean prior to return. Comark will not be responsible for customer data left accessible on returned systems. Storage devices will be overwritten as part of the repair process.
  • For power related issues only, please send in batteries and/or power supplies used with the unit. Note: Do not ship physically damaged batteries as they are hazardous!
    • Please provide pictures of damaged batteries with your RMA request form to request warranty replacements.
  • Packaging:
    • Reference the RMA number on your paperwork and mark it clearly on the shipping label or box.
    • Pack all returned material in the original shipping container, or equivalent.
    • Please use a freight courier appropriate for the size and weight of your shipment. Note: Large displays (greater than or equal to 32 in.) are required to ship via Freight on a skid only.
  • Payment of Freight Charges:
    • The customer is responsible for all inbound shipping charges.
      • All materials being returned to COMARK must be shipped Prepaid and securely packaged.
      • Collect or COD shipments could be refused unless previously authorized by COMARK.

Payment:

  • All billable repairs require a Purchase Order (PO) or a Credit Card (CC) Authorization of $500/unit for the initial Evaluation; prior to receiving an RMA number.
    • The initial $500 Evaluation Fee/unit does not include any additional costs that may be incurred for parts or services once the unit has been evaluated.
    • If the repair is decided to be billable after receipt, a COMARK representative will request the $500 Evaluation Fee, per unit, prior to completing the repairs.
  • You will be notified of any additional charges prior to execution of repairs, and provided a service estimate.
    • Parts listed will be charged according to current pricing at time of repair.
  • A revised PO, or approval to charge the Credit Card with estimated repair charges, will be requested prior to COMARK proceeding with any repairs.
    • Prior to shipment of the returned material(s) another revision/approval may be requested if, after repair completion, the total cost of repairs is greater than the original estimate previously approved by the customer.
  • Please also provide a Freight Account number for Return Shipping.
    • If you do not have a Freight Account number, you may add "Freight TBD" on the PO or CC authorization.

Return Material Authorization (RMA) Numbers:

Prior to return shipment, customers must obtain a valid RMA number.

To Obtain an RMA Number:

  • Complete the RMA Form online. Once we receive the completed form an RMA number will be issued. The RMA and instructions on returning the product will be emailed or faxed back to you.

RMA Policies:

  1. RMA numbers are valid for 90 days. If not received within 90 days, a new RMA request form will be required to receive a new RMA number.
  2. All RMA requests for materials being returned for credit/refund must be submitted within 10 days of originals hipment. Materials must be in the original packaging and accompanied by the original contents (i.e. cables, software - must be unopened, etc).
    1. At the discretion of COMARK, these requests may be denied.
    2. a 25% restocking fee will be applied for any returns for credit for standard products.
    3. Missing or damaged contents components will be deducted from the credit.
  3. If applicable, product replacements will not be issued until COMARK receives original material.
  4. COMARK is not liable for special, incidental, or consequential damages, including lost profits, down time, goodwill, damage to or replacement of equipment and property.
  5. COMARK may offer repair services on products that are less than 7 years from the original ship date.
  6. COMARK may not offer repair services for products that are end of life unless, and at the discretion of COMARK, they have a remaining service warranty.
  7. at the discretion of COMARK, we may not repair items whose repair cost is greater than the cost of a new unit.
  8. A Minimum fee of $500 will apply for all billable returns.
    1. This fee will apply if the repair quote is declined, the product is unrepairable, or no fault found (product returned as defective and found to be in good working order).
    2. In-warranty repairs with no fault found could be subject to the evaluation fee.
    3. At the discretion of COMARK, if upon evaluation it is determined that the reason for return is not covered under warranty or the warranty has been voided, the repair will be subject to non-warranty terms and the $500 Evaluation Fee.
  9. All items must meet the conditions of the RMA Procedures above and arrive in good condition.
  10. The customer is responsible for paying all RMA inbound freight charges for both in-warranty, out of warranty repairs, and replacements.
  11. COMARK is not responsible for any damages that occur during shipment for any reason. It is recommended that all shipments be insured.
    1. If product arrives at the destination damaged, it is the customer's responsibility to initiate a claim with the responsible carrier. Please notify COMARKimmediately and we will assist the customer in making their claim by providing shipment details.
    2. For RMA shipments to COMARK that arrive damaged, COMARK will contact the customer immediately. The customer will be responsible for initiating a claim with their carrier and arranging for inspection. COMARK will provide assistance with processing the claim.
  12. Paid returns will be returned to the customer freight collect or prepaid and added to the invoice, with method of shipment specified by the customer upon repair quote approval.
  13. All warranty repairs to be shipped within the continental US will be returned via Ground Freight appropriate for the size and weight of the product, at no charge.
    1. The customer will be responsible for any expedited shipping requests.
    2. The customer will be responsible for any shipping charges if shipping outside of the continental US.
  14. The commodities, technology, or software shall be exported from the United States in accordance with the Export Administration regulations. Diversion contrary to U.S. Law is prohibited.
  15. The contents of the hard drive must be wiped clean before return for service at COMARK. In the event the hard drive is not clean, COMARK will reformat the drive and COMARK will not be held liable for any damage to or loss of any programs, data, or other information stored on or in any product.
  16. Any parts or product for which a replacement is made shall become the property of COMARK.
    1. If replaced parts need to be returned with the repaired merchandise, the RMA Requestor must request the replaced materials be returned. Additional shipping and handling fees may apply.
  17. COMARK is not responsible for any customer parts or equipment. Any parts or equipment not part of the original COMARK system will be removed and returned uninstalled. COMARK will make reasonable effort to handle customer materials.
  18. New products that have failed due to workmanship or defects in materials within 30 days of receipt will be deemed as "Out of Box Failures," at the discretion of COMARK.
    1. COMARK will be responsible for the inbound and outbound shipping costs for "Out of Box Failures."
  19. We strive to return all repairs as quickly as possible in order to keep our customers' down time to a minimum. In an effort to keep your unit's repair time to a minimum, we ask that you promptly reply to any repair related communications.
    1. All estimates or quotes not approved within 30 days could be subject to a re-quoting fee.
    2. All estimates or quotes that receive no response will be considered void after 90 days.
    3. Any product associated with said estimate or quote will be returned at the discretion of COMARK.
  20. COMARK warrants its repaired products to be in good working order for a period of 30 days from the date of shipment. Should products fail to perform properly within that period COMARK will, at its option, repair or replace the products at no cost; except as set forth in the COMARK Manufacturer's Warranty. Note: The COMARK repair warranty covers the actual repair and not the entire system.

All procedures and policies are at the discretion of COMARK. We thank you in advance for your cooperation.

Frequently Asked Questions

Comark single board computers, industrial computers, fanless embedded systems, and panel pcs are compatible with Windows embedded operating systems.  Many systems are available from Comark with Windows 7 or Windows 10 IoT Enterprise (32 or 64-bit).  We can even load you own image before shipment.

Panel mount, VESA mount, and open frame are common mounting styles for industrial touchscreen monitors and panel PCs.

In a panel mount setting, the display or panel pc is placed into a cutout in an enclosure, so the screen is flush with the surface.  Panel mount clips are attached around the back perimeter of the chassis to hold the system snug against the enclosure wall.  The front bezel surrounds the LCD viewing area to cover the edges of the cutout and seal the system from the environment.

VESA mounting refers to a pattern of mounting holes located on the back side of a panel PC or industrial display.  VESA is an industry standard that specifies the distance between mounting holes, so displays from different manufacturers can be used with mounts from different manufacturers.  Any display size with VESA mounting holes will have an unlimited number of mounting options for stands, arms, and wall mounts.

Open frame refers to a mounting style where the display or panel pc is mounted behind an enclosure, so only the viewable LCD area is seen by the user.  A cutout matching the LCD viewing area is made in the enclosure, and the display is mounted inside using the mounting holes provided on the display frame flanges.  A gasket material is placed between the LCD or touch surface and the chassis around the perimeter of the viewable area to provide a seal.

Comark offers a wide range of industrial computers for all applications.  Processor options for these systems include Intel Atom, Celeron, i3, i5, i7, and Xeon.  Many HMI or operator interface applications can utilize the low-power low-cost benefits of Atom processors.  Other applications that require accelerated graphics performance or encoding may benefit from the capabilities of i3, i5, or quad core i7 processors.  If third party software is being installed, the software company typically specifies the system requirements in their documentation.

Simply click the "Get Quote" button conveniently located on any product page or call the number on the bottom of each page to speak with a knowledgeable sales representative who can answer any questions you may have.

First step, contact Comark Technical Support at 1-800-280-8522 x6002 or email TechnicalSupport@comarkcorp.com to see if the problem can be solved over the phone. If unable to solve the problem over the phone, customer will need to submit an RMA request form.  Technical Support will then issue an RMA number for product to be returned.

Orders vary in size and intricacy and therefore we cannot provide a generalized timeline. Call us at 800-280-8522 and we'd be more than happy to calculate a timeline based on your configuration.

Industrial computers are designed to withstand industrial environments.  This may include high shock and vibration, wide temperature ranges, dusty environments, and exposure to liquids.  All Comark products are tested to many international standards (e.g. UL508/61010, UL864, ATEx/IECEx to name a few).  These attributes are not characteristic of consumer PCs.

Industrial computers offer long term availability and long life-cycle support.  Industrial computers include industrial motherboards and industrial single board computers, which are specifically designed to be available for 5 years or longer.  The industrial motherboards use Intel embedded long-life processors and chipsets, which are designated by Intel to be available for 7 years or more from the release date.  The life cycle of an industrial computer typically mirrors the life cycle of the Intel embedded CPU used in the system.  Choosing an industrial computer for an application eliminates the risk of a system being discontinued or changed for several years.  There is no need to worry about a hardware change affecting how the software operates, and there is no need to worry about mechanical redesign of your system due to a discontinued chassis.

Industrial computers are considered industrial for two main reasons.

Industrial computers are designed to withstand industrial environments.  This may include high shock and vibration, wide temperature ranges, dusty environments, and exposure to liquids.  These attributes are not characteristic of consumer PCs.

Industrial computers offer long term availability and long life cycle support.  Industrial computers include industrial motherboards and industrial single board computers, which are specifically designed to be available for 5 years or longer.  The industrial motherboards use Intel embedded long life processors and chipsets, which are designated by Intel to be available for 7 years or more from the release date.  The life cycle of an industrial computer typically mirrors the life cycle of the Intel embedded CPU used in the system.  Choosing an industrial computer for an application eliminates the risk of a system being discontinued or changed for several years.  There is no need to worry about a hardware change affecting how the software operates, and there is no need to worry about mechanical redesign of your system due to a discontinued chassis.

Internal dust build-up can reduce system performance and lifespan.  The best solution to protect from this type of contamination is to choose a fanless industrial computer.  Systems with fans have constant airflow that can pull dust into a system and coat components over time.  This can lead to reduced performance and even failure.  Fanless computers reduce dust build-up because they are not pulling airborne particulates into the system.  Some industrial PCs with higher performance processors require a fan.  For these systems, it is recommended to clean the air filter every 6 months.

Mobile environments include applications such as vehicle computers and mobile carts, where a battery is used to power the industrial computer.  There are several considerations when choosing a mobile computer.  First, the system should include a mechanism to shut down when not in use to prevent the battery from draining.  Vehicle pc’s include either an ignition input to accomplish this or a voltage level sensor on the power input.  When the vehicle is turned off, the system is automatically shut down.  It is never recommended to remove power from any computer as a method to shut down, because this can cause corruption of data on the storage device.  Mobile computers offer a mechanism to perform a graceful shut down when triggered.  There are also third party devices that sit externally to industrial PCs that can be used to trigger a graceful shut down, and this allows any industrial PC to act as a mobile computer.

PICMG is the leading standards development organization in the “non desktop,” or embedded computer market.  Many SBC (Single Board Computer) manufacturers follow PICMG standards when developing industrial single board computers.  This allows SBCs from different suppliers to be used interchangeably with a wide variety of backplanes and chassis.  The PICMG SBC standards typically used in industrial automation applications include but are not limited to PICMG 1.3 Full Length and PICMG 1.3 Half Length.

Comark offers several wide temperature industrial computers and wide temperature single board computers.  Many fanless embedded systems are rated for operating temperatures of -20C to +70C.  Some single board computers and industrial motherboards are rated for operating temperatures of -40C to +85C.  When wide operating temperatures are required, industrial temp memory and industrial temp solid state drives are recommended.

Rack mount and wall mount industrial computers typically utilize high efficiency AC power supplies with 90~240VAC / 47~63Hz input and active power factor correction, but they can be equipped with 12VDC, 24VDC, wide range DC, or redundant power supplies if required.

Industrial panel pcs, fanless embedded systems, and industrial displays typically include a wide range DC input between 9~36VDC.  Applications that intend on using an existing 12V or 24V power source can plug this source directly into the system.  If the application only has AC power available, an external AC-to-DC power adapter is used to power the system.

- All new shipments are sent FOB origin and only insured upon customer request using the customer’s freight collect account. Comark is not responsible for damages that occur during shipping.

- If product arrives at the destination damaged due to improper handling, it is the customer's responsibility to initiate a claim with the responsible carrier. Please notify Comark immediately and we will assist the customer in making their claim, providing shipment details as needed.

- For RMA shipments to Comark that arrive damaged, Comark will contact the customer immediately. The customer will be responsible for initiating a claim with their carrier and arranging for inspection. Comark will provide assistance with processing the claim.

Resistive touchscreens are the most common and most cost effective choice for industrial automation applications.  One benefit of resistive touchscreens is that they can be used with gloved hands.  Resistive touchscreen sizes are available to accommodate LCD sizes up to 24”.

Projected capacitive touchscreens (PCAP touchscreens) are slightly more rugged, as they include a glass substrate, where resistive touchscreens have a polyester layer.  The glass substrate is a harder material and therefore less susceptible to scratching than a resistive touchscreen.  PCAP touchscreens include support for multiple touch points.  This is required for applications that use multi-touch gesturing features like pinch, zoom, and rotate.  PCAP touchscreens can be calibrated for use with thin latex gloves, but they are most commonly used in applications where bare hands or a stylus is being used.

Customers pay shipping back to Comark on suspected damaged/defective product so that Comark can verify the defect.  This verification is required to insure the damage/defective product was not caused by misuse or abuse. The customer is responsible for paying all inbound freight charges for both in-warranty, out of warranty repairs and replacements. Comark is not responsible for any damages that occur during shipment due to improper packaging by the customer or improper handling by the return carrier. It is recommended that all shipments be insured.

- Out of Warranty Repairs will be returned to the customer freight collect or prepaid and added to the invoice, with method of shipment specified by the customer upon repair quote approval.

- All warranty repairs will be shipped back to the customer via Ground Freight, no charge, appropriate for the size and weight of the product. Expedited shipping requests will be billed to the customer's freight account.

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